Form builder
Typeform spam: change who the email step notifies
Older accounts still see this as Create → Follow-ups. Responses stay in Results either way.
Replace whatever is in that field with the address Humainbox generates for you. Nothing else changes: no plugin, no snippet, no DNS record, and nothing on your site to republish. If you want to stop, put your old address back in that field.
Workflow → Send an email
When
Someone submits your form
Recipients
change thisSubject
New response
Why it is getting through
What Typeform already stops — and where it stops
Typeform is usually the form somebody built for a specific reason — a brief, an application, a quote request — which makes the generated version of it unusually convincing. It answers every question, in order, at length, and it is selling you something.
Typeform's spam prevention is built on reCAPTCHA Enterprise and the advanced mode does not challenge anybody: suspected spam is quietly routed to a Spam folder in Results, kept out of the API and webhooks, and kept out of your response limit. That last part is genuinely well designed. It is still a judgement about the sender.
What Typeform keeps either way
In Results, whatever the notification does, and stored responses count toward your plan's monthly limit. Responses their own filter marks as spam do not.
We check the message itself
A captcha asks whether the sender is a machine. We ask whether the writing could only have been sent to you.
Nothing is deleted
Held mail stays readable in the panel for your whole retention window, and one click sends it on.
If we break, your mail still arrives
If anything breaks on our side, mail goes through. You get the noise back for an afternoon; you never lose an enquiry.
Questions
Typeform, specifically
The ones that come up about this builder rather than about us. If yours is not here, ask it — a person answers.
Will held messages still count against my Typeform response limit?
Yes. Typeform counts a response when it is submitted, long before any email leaves, so nothing we do changes that number — only Typeform's own spam filter takes responses out of the count. What changes is what reaches a person.
Where is the notification setting now?
In the Workflow panel, as a step: the email that notifies you or your team when somebody submits. Older accounts still see the same thing as a Follow-up under the gear icon. Either way the recipient is a field on that step.
Will responses still be in Results?
Yes, all of them, exactly as now. Results is Typeform's record of the submission and the notification email is a separate thing that happens afterwards.
Does this replace Typeform's own spam prevention?
No, and leave it on. It takes out a category we would otherwise have to hold, and it does something we cannot: it keeps those responses out of your billed limit. We handle what is left, which is the well-written ones.
Not sure what is already running on your contact page? Paste it into the free check and we will name the builder, the CAPTCHA and what your DNS says. No account, nothing stored.
Cannot find it on your Typeform?
Menus move between versions, themes hide panels, and an agency may have built something on top of the standard one. Send us the address of your contact page and we will look at the install you have rather than the one this page was written about. A person reads it, and replies within a day.
And if the person who can change that field is not you, Humainbox writes to them instead — the field, the address, and nothing else to read.
Checked against Typeform’s own documentation
Using something else?
If a form can send its notification to an address you choose, it works, whether or not it is on this list.
